FAQ

Shipping

Generally, orders placed by 2 pm EST Monday - Friday will be shipped same day. Some exclusions do apply. If an item requires additional shipping time it will be noted in the listing. Firearms will be shipped within 48 hours after the transfer FFL is received and processed. Some exclusions apply. See SHIPPING page for more details.

Sales Tax

If the item is shipped to an address in Ohio sales tax will be added. Outside of Ohio we collect sales tax if your state requires us to do so.

Returns

General Merchandise

Most items sold by Fin Feather Fur Outfitters can be returned within 30 days for a replacement or a refund. All returns require a return authorization which can be obtained by using our CONTACT US page. The product needs to be returned new and in the original package with all tags, warranty papers, accessories and original invoice to: 

Fin Feather Fur Outfitters

Returns Dept.

816 Clark Ave Ashland OH 44805

All refunds will be issued via the same manner order was originally paid for. Currently online purchase returns cannot be accepted at store locations.

Firearms

Please inspect firearm carefully before taking possession from your dealer. If there are any issues call us and we can arrange to have the firearm returned. After we receive and inspect the firearm you will be given a choice of a refund or a replacement if available.

We reserve the right to deduct return shipping fees and add a restock fee to your refund depending upon the reason of the return. Refund fees on firearms are typically $40.00 Once you take possession of the firearm any warranty issues or defects need to be directed to the manufacturer of the firearm.

Other Issues

If your package arrives damaged or you received the wrong item give us a call immediately so that we can resolve the problem as quickly as possible.

Items That Can Not Be Returned

 -Treestands if box has been opened

 -Mouth blown calls

 -Ammo

 -Powder & Primers

 -Next to skin garments

 -Crossbows

 -Arrows if they have been cut or altered in any way

 

Pricing

Website prices are subject to change without notice. Our goal is 100% accuracy, but we are human, and typographical errors do happen. In the rare event that we make an error we are not liable. We apologize in advance.

 

In-Store Pick Up

In-store pickup is currently available for firearms only. 

 

Our Hours

Our customer service team is available M-F from 9-5 EST by email sales@finfeatherfuroutfitters.com Please note that store related questions should be directed to the appropriate store.

Using Gift Cards

You will be able to use your FIN gift cards on our new website soon. Stay tuned!

Ammo Sales

We currently do not ship ammo to California, Illinois and New York